Privacy Policy

Spring Oak Senior Living LLC Website Privacy Policy

Spring Oak Senior Living LLC ("Spring Oak") is committed to protecting your privacy. This Privacy Policy explains the types of personal information we collect, how we use it, who we share it with, and your choices regarding this information. We also describe the security measures we take to safeguard your data and how you can reach out to us about our privacy practices.

Information We Collect

We may gather various types of personal information from you, including:

• Contact details such as your name, phone number, postal address, and email address.
• ZIP code, if provided, to help locate a Spring Oak community near you
• Information about your care and service interests.
• Details from a care questionnaire, including information about the person for whom you are seeking care, your relationship to them, their care level and diagnosis, medical history, and areas needing assistance.
• Volunteer interest information if you inquire about volunteering opportunities.
• For job applications, we may collect details such as those in your resume, cover letter, transcripts, and other employment materials; responses to questions about work eligibility, availability, educational background (including institution, degree, field of study, and, for some positions, GPA); publicly available employment information from social media profiles like LinkedIn; and optional demographic information.
• Additional information you choose to provide through features like “Contact Us” on our website.

Automated Collection of Information

When you visit our website, we may automatically collect certain information using technologies such as cookies, web beacons, and server logs. This information may include your device's IP address, unique identifiers, browser characteristics, device details, operating system, language preferences, referring URLs, clickstream data, and visit times and dates.

Cookies and Web Beacons

Cookies are files sent by websites to your computer to uniquely identify your browser or store information and settings in the browser. Web beacons (also known as pixel tags or clear GIFs) link web pages to servers and cookies, helping transmit information back to a server. You can adjust your browser settings to be notified of cookies or to restrict or disable them, but disabling cookies may limit your use of some website features.

How We Use the Information We Obtain

We may use your personal information for several purposes, including:

• Providing information about services you request or that may interest you.
• Conducting promotions or marketing efforts, both online and offline.
• Assisting in finding a Spring Oak community near you.
• Offering customer support and responding to your inquiries.
• Personalizing your experience with customized information, promotions, or offers.
• Evaluating job applications, processing responses, and considering candidates for future opportunities, while using optional demographic information in aggregate to support employment equity and diversity initiatives.
• Assessing and responding to volunteer or partnership inquiries.
• Operating, evaluating, and improving our business, including website management, service development, communication, data analysis, and internal functions like accounting and auditing.
• Maintaining internal records and administration.
• Protecting against fraud, unauthorized transactions, and other liabilities.
• Complying with legal requirements and our policies, including our online Terms & Conditions.
• With your consent, contacting you via phone, SMS/text, or MMS with surveys or information about services. You can opt out at any time by replying “STOP” to any message.

We may also use your information in other ways as specified at the time of collection.

Third-Party Analytics Services

We may use third-party analytics services, such as Google Analytics, to help us understand how you use our website. These services use technologies like cookies and web beacons to collect data, including your IP address, which may be shared with these analytics providers. For more details on Google Analytics and how to opt out, please visit Google Analytics Privacy Policy or Google Analytics Opt-Out.

Online Tracking and Interest-Based Advertising

We and third parties may collect information about your online activities to provide tailored advertising and services. Third-party ad services (e.g., Facebook, Google Ads) help us retarget ads to users based on their interests. These services track your activities across different sites using cookies and other technologies to display ads aligned with your interests. This process also helps us assess the effectiveness of our marketing efforts. To learn more about opting out of interest-based advertising, refer to resources available in your region.

Our websites do not respond to “do not track” signals from browsers.

Information We Share

We may share your personal information as follows:

• With our affiliates and business partners for purposes outlined in this Privacy Policy.
• With service providers performing services on our behalf under our instructions. These providers are not authorized to use or disclose the information except as necessary to perform their services or to comply with legal requirements.
• If required by law or legal processes, with law enforcement or other government officials, or to prevent harm or loss, or in connection with an investigation of suspected fraudulent or illegal activity.
• In the event of a business transfer, such as a merger or acquisition, we may transfer your information as part of the transaction.

Unsubscribing from Marketing Emails

To opt out of marketing emails, click the “unsubscribe” link included in our email communications.

Children’s Privacy

Our website is not intended for children under thirteen, and we do not knowingly collect personal information from this age group. If we learn that we have inadvertently collected information from a child under thirteen, we will promptly delete it from our records.

Links to Other Sites and Services

Our website may include links to non-Spring Oak sites, apps, or services operated by third parties. These third parties have their own privacy practices, and we encourage you to review their privacy statements. We are not responsible for the privacy practices of these non-Spring Oak sites, apps, or services.

Updates to Our Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Updates will be posted on this page, and significant changes will be highlighted at the top of the Privacy Policy with the most recent update date.

Last Updated: September 13, 2024